Privacy Policy
At Pinnacle Explorations, located at 1600 Wewatta Street, Suite 800, Denver, CO 80202, USA, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information. It applies to all personal information collected through our website, mobile applications, and other services.
1. Data Collection
We collect personal information in various ways, including:
- Information You Provide Directly: This includes information you provide when you create an account, make a booking, subscribe to our newsletter, participate in a survey, or contact us. This information may include your name, email address, phone number, postal address, date of birth, passport details, payment information, and travel preferences.
- Information We Collect Automatically: When you use our website or mobile applications, we automatically collect certain information, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We may also collect information about your mobile device, including the device model, operating system and version, unique device identifiers, and mobile network information. We use cookies, web beacons, and other tracking technologies to collect this information.
- Information from Third Parties: We may receive information about you from third parties, such as travel agencies, booking platforms, social media platforms, and marketing partners. This information may include your name, contact information, travel details, and demographic information.
2. Data Usage
We use your personal information for the following purposes:
- To Provide and Improve Our Services: We use your information to process your bookings, provide customer support, personalize your experience, and improve our website, mobile applications, and other services.
- To Communicate with You: We use your information to send you booking confirmations, travel updates, promotional offers, newsletters, and other communications. You can opt-out of receiving promotional emails at any time by following the unsubscribe instructions in the email.
- To Personalize Your Experience: We use your information to personalize your experience on our website and mobile applications, such as recommending destinations, tours, and activities that may be of interest to you.
- To Conduct Research and Analysis: We use your information to conduct research and analysis to improve our services, understand user behavior, and identify trends.
- To Comply with Legal Obligations: We may use your information to comply with legal obligations, such as responding to subpoenas, court orders, or other legal requests.
- For Security Purposes: We use your information to protect our website, mobile applications, and other services from fraud, unauthorized access, and other security threats.
3. Data Sharing
We may share your personal information with the following categories of recipients:
- Service Providers: We share your information with service providers who perform services on our behalf, such as payment processors, data analytics providers, email marketing providers, and customer support providers.
- Travel Partners: We share your information with travel partners, such as hotels, airlines, tour operators, and car rental companies, to process your bookings and provide you with travel services.
- Business Partners: We may share your information with business partners who offer products or services that may be of interest to you.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
- Affiliates: We may share your information with our affiliates for business purposes.
- Other Third Parties: We may share aggregated or anonymized information with other third parties for research, marketing, or other purposes. This information does not identify you personally.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Using encryption to protect sensitive information transmitted online.
- Implementing firewalls and intrusion detection systems to protect our network.
- Limiting access to personal information to authorized personnel only.
- Regularly monitoring our systems for security vulnerabilities.
- Providing data security training to our employees.
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
5. Cookies
We use cookies and other tracking technologies to collect information about your browsing activity on our website and mobile applications. Cookies are small text files that are stored on your device when you visit a website. We use cookies for the following purposes:
- To personalize your experience: Cookies allow us to remember your preferences and tailor your experience on our website.
- To analyze website traffic: Cookies help us understand how users interact with our website, so we can improve its design and functionality.
- To serve targeted advertising: Cookies allow us to display ads that are relevant to your interests.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking or deleting cookies may affect your ability to use certain features of our website.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The duration of our relationship with you.
- Whether there is a legal obligation to retain the data (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them).
- Whether retention is advisable considering our legal position (such as, in regard to applicable statutes of limitations, litigation or regulatory investigations).
7. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Rectification: You have the right to correct any inaccurate or incomplete personal information we hold about you.
- Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
- Restriction of Processing: You have the right to restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Objection: You have the right to object to the processing of your personal information in certain circumstances.
- Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact our Data Protection Officer, Eleanor Vance, at eleanor.vance@pinnacleexplorations.com or by mail at Pinnacle Explorations, Data Protection Office, 1600 Wewatta Street, Suite 800, Denver, CO 80202, USA. We will respond to your request within a reasonable timeframe.
8. Children's Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and mobile applications. Your continued use of our services after the changes are posted constitutes your acceptance of the revised Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Pinnacle Explorations
1600 Wewatta Street, Suite 800
Denver, CO 80202, USA
Phone: +1 661-401-8176
Email: info@pinnacleexplorations.com